Custom Photo Magnets

 

What photos can I use?

You can use any photo you like! However, please avoid copyrighted images unless you have the proper permissions.

 

What resolution should my photos be?

For the best results, use high-resolution photos. The higher the resolution, the clearer and sharper your custom photo magnets will appear.

 

Can I edit my photos?

Yes! Once you upload your photos, our easy-to-use editing tool allows you to crop, scale and adjust colours to ensure your personalised magnets look perfect.

 

Do I have to send a physical picture?

No need for physical photos! Simply upload any digital photo through the product page. Images from your phone, socials or camera are ideal for creating stunning photo magnets.

 

What size are the magnets?

Our magnets are 63x63mm (2.5x2.5") which is larger than the standard option of 2x2" - this ensures that the intricate details in your photos are clear, vibrant and beautifully displayed.

 

How strong are the magnets?

Our custom square magnets are made with strong magnet bases, offering superior hold compared to traditional vinyl magnets. They can easily hold 3-5 pages on a fridge or magnetic surface.

 

What surfaces will my photo magnets stick to?

Our magnets will stick to whiteboards, lockers, most refrigerators, filing cabinets and metal shelving.

 

How do I care for my photo magnets?

To care for your photo magnets, clean them with a damp cloth and avoid direct sunlight.

 

 

 

Ordering

 

What is the status of my order?

When you place an order, you’ll receive an automatic confirmation email. Once your order has been shipped, we’ll send another email with tracking information so you can follow its journey.

 

Can I cancel or modify my order?

Orders cannot be cancelled or modified once they’ve been fulfilled. If you need assistance before this stage, please contact us as soon as possible.

 

 

 

Shipping

 

How much is postage?

We offer flat-rate shipping for all orders:

Standard: $9.95

Express: $14.95

 

How long will it take to receive my magnets?

We process and ship all orders within 24 hours. Most customers receive their magnets in less than a week.

 

How can I track my order?

After your order is posted, you’ll receive a tracking number via email, making it easy to monitor your package.

 

 

 

Returns/Concerns

 

What is your returns policy?

As all orders are custom-made, we cannot accept returns. However, we offer a 30-day money-back guarantee. If you’re not completely satisfied with your magnets, we’ll either remake them or provide a full refund.

 

My order has arrived but it's not as I expected. What can I do?

If your order arrives damaged or doesn’t meet your expectations, please contact us with:
Your order number
Clear photos of the defect
We’ll assess the issue and arrange a replacement or refund where necessary.

 

Who can I contact for further information?

For any other questions, feel free to Contact us or email hello@magnetisedmemories.com.au 💜